Terms of Service

At TheBrandQ, we always treat our customers like a family & our goal is to provide 100% satisfaction to our customers. If for any purpose our customers are not happy with the product, we are here to guide them.

Most of our products are eligible for return/replacement/exchange. Some products are not eligible for return/exchange or cancellation.

The return and exchange policy for every product is mentioned categorically.

RETURN POLICY FOR STANDARDIZED PRINTED PRODUCTS:  

 

  1. Return requests are accepted within 4 days of receiving the package.
  2. Printed products including, Photo Frames, Journals, calendars, notebooks & planners can be returned if the product is untorn, unused, undamaged, with all its original tags intact, and should be returned in the original packaging condition.
  3. If the product doesn't meet the above guidelines the refund amount shall not be processed for the returned product.
  4. The entire refund process will take about 7 to 10 working days.
  5. Once the customer requests for the return, the estimated number of days to process the returned product would be 7 to 10 working days from the time the original product is picked from the respective address.
  6. This Reverse Pickup facility is only available for pin codes supported by our courier partners. You will need to keep the product(s) packed and ready for pick-up. We will issue a credit to your Coveritup wallet for your return after it reaches our warehouse and the products are undergone Q.C. This process will take a maximum of 7 - 10 working days from the date of raising the return request.
  7. In case we could not find the available delivery partner in your PinCode, then we would request you to self-ship the product to us. We will issue the credit to CoverItUp Wallet with credits worth Rs.100 in lieu of the shipping costs.
  8. The refund process shall be initiated once the original product has reached our warehouse and after completing the QC process at our end, the full refund amount shall be added to the Coveritup wallet, where the customer can use their credits to buy a new product.
  9. The customer shall receive a link to track the status of the return/exchange/replacement request.
  10. In case the customer is looking for a refund in their respective bank account, unfortunately, a sum of Rs250/- will be charged per product as per the company's guideline, to bear the cost/expenses of return and handling charges. However, the charges may differ depending on the product ordered by the customer.


Note:

      • Unfortunately, this amount is charged for the courier as return and handling charges, where the company is not able to recover the cost upon returning the shipment and it is over and above charges to the company. However, if you are looking for a refund on your Coveritup Wallet, we can waive off the charges from our end as a Gesture of Goodwill.
      • Customers can return the order if the package is in bad condition, tampered with, or damaged before opening the parcel. Please refuse to accept the package and return it to the delivery person.

      • The original product should be unused and undamaged, with all its labels and tags completely intact in proper packaging, and are eligible for exchange/return/replacement.
      • Discount coupons used cannot be refunded. You will receive the same amount you paid at the time of making the purchase.
      • COD and Gift Wrapping Charges are non-refundable.

 

REPLACEMENT POLICY FOR STANDARDIZED PRINTED PRODUCTS: 

 

  1. Replacement requests are accepted within 4 days of receiving the package.
  2. The customer shall be entitled to an exchange if the product is not available in stock.
  3. Replacement can be done only if the customer receives an incorrect order delivered, manufacturing defect, or damage during transit. Where the same product can be replaced.
  4. Stationery products including Photo Frames, Journals, calendars, notebooks & planners can be exchanged or replaced if the product is untorn, unused, undamaged, with all its original tags intact, and should be returned in the original packaging condition.
  5. If the product doesn't meet the above guidelines the refund amount shall not be processed for the returned product.
  6. Once the customer requests for the product replacement, the estimated number of days to process and ship the replacement product would be
    10 – 15 working days from the time the original product is picked from the respective address.
  7. This Reverse Pickup facility is only available for pin codes supported by our courier partners. You will need to keep the product(s) packed and ready for pick-up. We will issue a credit to your Coveritup wallet for your return after it reaches our warehouse and the products are undergone Q.C. This process will take a maximum of 7 - 10 working days from the date of raising the return request.
  8. In case we could not find the available delivery partner in your PinCode, then we would request you to self-ship the product to us. We will issue the credit to CoverItUp Wallet with credits worth Rs.100 in lieu of the shipping costs. 
      • Unfortunately, this amount is charged for the courier as return and handling charges, where the company is not able to recover the cost upon returning the shipment and it is over and above charges to the company. However, if you are looking for a refund on your Coveritup Wallet, we can waive off the charges from our end as a Gesture of Goodwill.
      • Discount coupons used cannot be refunded. You will receive the same amount you paid at the time of making the purchase. 
  1. A fixed sum of rs.250 shall be levied per product if the exchange is made more than once by the customer.
  2. The customer shall receive a link to track the status of the return/exchange/replacement request.


RETURN/EXCHANGE/REPLACEMENT POLICY FOR CUSTOMIZED PRODUCTS:  

  1. Customized products are exclusively made-to-order items designed upon the customer's request hence cannot be exchanged, returned, or replaced unless they have a manufacturing defect or incorrect order delivered.
  2. A photograph or video of the product along with the packaging should be emailed to hello@TheBrandQ.com within 24 hours of order delivery.

NON RETURNABLE & NON REPLACEMENT PRODUCTS:

Standardized products including,

  • Photo Frames, Posters, collectibles, and cards
  • Coffee mugs
  • Phone cases
  • Glass cases
  • Airpods case

Customized products including,

  • Photo Frames, Posters, collectibles, and cards
  • Coffee mugs
  • Phone cases
  • Glass cases
  • Airpods case

Note: 

      • Reusable face masks are not eligible for return/exchange/replacement where personal hygiene is a part of the product used.
      • Customers can return the order if the package is in bad condition, tampered with, or damaged before opening the parcel. Please refuse to accept the package and return it to the delivery person.
      • In case of manufacturing defects in the mobile case, customers are requested to share the following video/photos of the case along with mobile models screenshots found under settings to be shared via email at the time of raising the request.
          
      • However, there might be a delay in dispatching the order if any inescapable situation arises like a natural disaster, bad weather, political rallies, or COVID 19 safety measures can also affect the dispatching/shipping of the product.
      • COD and Gift Wrapping Charges are non-refundable.

INTERNATIONAL ORDERS:

 

  1. All International orders cannot be returned/exchanged or replaced.
  2. Replacement can be done in case the product was damaged during transit, manufacturing defect, or tampered with at the time of receiving the package. We require supportive evidence like photos/videos send to hello@TheBrandQ.com. Our team will analyze the provided evidence and respond to the same email.
  3. International orders can be canceled only within 4 hours of placing the order. post the timeline they will be a charge of 50% of the cart value.
  4. Once the order is placed, it cannot be changed or modified.